Refund Policy

Monthly subscriptions are billed in advance. If you cancel, you retain access until the end of the billing period. No prorated refunds for partial months.

Annual subscriptions are billed upfront at a discounted rate. If you cancel mid-year, access continues until the period ends. Refunds for unused months may be considered on a case-by-case basis.

Cancelling stops future renewals. It does not automatically generate a refund for the current period. Access continues until the period ends.

Renewals are processed automatically. If a renewal charge was made in error, contact us within 14 days for a refund.

Refund requests are reviewed individually. Contact support@postpiloter.com with your invoice details and reason.

Duplicate charges will be refunded promptly. Contact us with the transaction IDs.

If a billing error occurs due to our systems, we will correct it and issue any applicable refund.

This policy does not limit consumer rights that cannot be waived by contract (e.g., EU 14-day withdrawal right, Turkish consumer protection laws). Such rights prevail.

As Merchant of Record, Paddle processes refunds on our behalf. Refund timelines follow Paddle's procedures (typically 5–10 business days).